Raw Pure Cornwall respects your privacy and we are committed to protecting your personal data. 

This information provided below, is to help clarify how we collect and process your personal data, through use of our website, including any data you may provide through this website or purchasing any of our products and how the law protects you and your privacy rights.

This website does not intend to include any external links to third-party websites, with exception to social marketing plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We may collect, use, store and transfer different kinds of personal data or personal information about you, this includes the details you provided, upon placing an order. This data or information includes first name, last name, username or similar identifier, marital status, title, date of birth and gender. Contact Data includes billing address, delivery address, email address and telephone numbers. Financial Data includes bank account and payment card details, paypal details. Again, we are not responsible for the personal information, these financial services obtain about you, nor how they collect and process your information. Transaction Data includes, details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices, you use to access this website. Profile Data includes, your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. Usage Data includes, information about how you use our website, products and services. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you, should this occur.

We do not store financial details or credit card details, nor do we share or sell any customer information, with any 3rd parties. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the processing of orders and to perform a contract, we are about to enter or have entered with you, upon purchase of sale. Please contact us, if you need details about the specific legal regulations and should you require a copy of your data we have stored, or notice where we have not updated our information, please contact us immediately.

We have put in place appropriate security measures, to help prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place, procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach, where we are legally required to do so. We will only retain your personal data, for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

You legal rights towards the above, detailing your personal information or data, are set out below;
Access to your personal data or information, request correction of your personal data, request erasure of your personal data, object to processing of your personal data, request restriction of processing your personal data, request transfer of your personal data, to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

We hope you are happy with our products and services, however, should you wish to provide any feedback or make a complaint, please contact us in writing via email to: info@rawpurecornwall.co.uk